FAQ

What is your return policy?

We offer a 30-day return policy from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

If your item arrives damaged or incorrect, please contact us within 48 hours and we’ll make it right.

To start a return, email us at brand.gethelp@gmail.com with your order number and a short description.

What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, American Express, Apple Pay and PayPal (availability may vary by country and device).

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, contact us as soon as possible (ideally within 1–2 hours after purchase).

Once an order has been processed or shipped, we may not be able to make changes—but we’ll always do our best to help.

How long does shipping take?

Delivery usually takes 3–7 business days after your order is processed.

Please note: during busy periods, delays may happen due to customs or local carriers.

Do you offer free shipping?

Yes — we offer Free Shipping on eligible orders. Shipping offers may change during promotions, but you’ll always see the final shipping cost at checkout before paying.

Can I track my order?

Yes. As soon as your order ships, you’ll receive a tracking link by email.

You can also track your order anytime on our Track my order page: /pages/track-my-order.